Return and Cancellation Policy for Noor- E- Karim

Last Updated: June 24, 2025

Thank you for shopping at Noor-E-Karim. We are committed to ensuring your satisfaction with every purchase. Please read the following policy carefully to understand your rights and our procedures.

1. ✅ Refund Policy

We offer refunds under the following conditions:

🔹 Damaged or Defective Items:

If you receive a damaged or defective product, contact us within 48 hours of receiving the product at 01552564801. Upon verification, we will arrange a full refund or replacement.

🔹 Wrong Item Received:

If the item you received is different from what you ordered, inform us within 24 hours. We will send the correct item and may request the incorrect item to be returned.

🔹 Non-Refundable Products:

Customized, personalized, or hygiene-sensitive items (e.g. perfumes, undergarments) are non-refundable, except in case of damage or defect.

2. 🔁 Return Policy

To return an item:

1. Call us at 01552564801 within 3 days of receiving the item.
2. Ensure the item is in its original condition, unused, and with original packaging.
3. Once we receive the item and inspect it, a refund or exchange will be processed.

Return shipping cost may be borne by the customer unless the return is due to our error (wrong/damaged product).

3. ❌ Cancellation Policy

You may cancel your order before it is shipped:

1. To cancel, contact us immediately at 01552564801.
2. If the product has already been shipped, you will need to follow our return policy after receiving it.

📞 Contact Us

Have a question or need help?

Call: 01552-564801

Visit: www.noor-e-karim.com